Overview
Company Periscope ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share information when you use our AI receptionist services and website.
Information We Collect
We collect information you provide directly to us, including:
- Business contact information (name, email, phone, address)
- Account and billing information
- Call recordings and transcripts processed through our AI system
- Configuration and setup information for your AI receptionist
- Information submitted through onboarding and intake forms
How We Use Your Information
We use the information we collect to:
- Provide, configure, and improve our AI receptionist services
- Process payments and manage your account
- Send service updates, onboarding communications, and support responses
- Train and refine your AI model based on your specific business
- Comply with legal obligations
Data Sharing
We do not sell your personal information. We may share information with trusted service providers who assist in delivering our services (payment processors, cloud infrastructure providers), subject to confidentiality obligations.
HIPAA & Healthcare Data
For medical and dental clients, all patient data is handled in accordance with HIPAA requirements. A Business Associate Agreement (BAA) is available upon request. See our HIPAA Notice for full details.
Data Retention
We retain call recordings and transcripts for a minimum of 90 days and up to 1 year unless you request earlier deletion or a shorter period is required by law. You may request deletion of your data at any time.
Your Rights
You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at support@companyperiscope.com.
Security
We use industry-standard encryption and security practices to protect your data. All data is transmitted over encrypted connections (TLS) and stored securely in SOC 2-compliant infrastructure.
Contact Us
Questions about this Privacy Policy? Contact us at support@companyperiscope.com or write to: Company Periscope, Privacy Team.